Privacy Policy — Pretty Saheli

Effective Date: September 27, 2025

1. Introduction

Himara Services Pvt Ltd operates the Pretty Saheli mobile application ("App") which connects customers with trained beauticians for at-home beauty services. This Privacy Policy explains what information we collect, how we use it, and your rights.

2. Information We Collect

• Personal information: name, phone number, email address, profile photo (if provided), and residential address for service delivery.
• Booking & service data: services requested, bookings, appointment dates and times, beautician assigned, service notes and ratings.
• Payment details: We do not store full payment card details on our servers — payments are processed via trusted third-party payment gateways. We may store transaction references and billing information necessary for invoices and payouts.
• Beautician (service provider) data: name, contact details, bank details for payouts, KYC documents, and professional info (skills, certifications).
• Device & usage data: device type, operating system, IP address, approximate location (to match with nearby beauticians), and analytics data to improve the App.

3. How We Use Your Information

We use the information we collect to:

• Provide and manage bookings and assign beauticians to fulfill services.
• Process payments, refunds, and payouts to beauticians.
• Send booking confirmations, reminders, and important service updates.
• Improve and personalize the App experience, detect and prevent fraud, and comply with legal obligations.
• Respond to support requests and resolve disputes.

4. Sharing Information

We share personal information only as necessary and in limited ways:

• Beauticians: For delivering a booked service, we provide the assigned beautician with your name, phone number, address, and relevant service notes.
• Service providers: Payment processors, SMS/email providers, analytics vendors — only the minimal information required to provide their service.
• Legal & safety purposes: When required by law or to protect the rights, property, or safety of our users or the public.
• Business transfers: In connection with a merger, sale, or reorganization of the Company.

We do not sell or rent your personal information to third parties.

5. Security

We implement reasonable organizational, technical, and administrative safeguards to protect personal data. While we strive to protect your data, no system is completely secure; we cannot guarantee absolute security.

6. Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. If you want us to delete your account and personal data, contact us using the details below; we will process requests in accordance with applicable law.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal data; to restrict or object to processing; and to withdraw consent. To exercise any rights, contact us by email or phone.

8. Children

Our services are intended for users aged 18 and above. We do not knowingly collect personal data from children under 18. If we become aware that we have collected information from a child, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy occasionally. We will post changes in the App and update the Effective Date. Continued use after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions, data requests, or concerns, please contact:

For legal requests or more detailed privacy inquiries, send a written request to the address above or email us at prettysaheli25@gmail.com.